Here, you will find answers to the questions our customers ask most frequently. Do you have questions about our products, your order or other topics?

If you are unable to find an answer to your questions, please contact our Customer Support!

The security of your data is important to us. All personal data are therefore transmitted via a secure SSL connection. And, of course, your data are not shared with third parties.

To process your order, we must share some data that are relevant with our cooperation partners, such as shipping partners and banks, or our partners engaged in the technical processing of our e-mail despatch function. All our partners treat your data in confidence in accordance with statutory regulations and use only the relevant data for the purpose of the respective service. Data are not shared with other third parties.

As a customer, you consistently have the right to request information on your personal data that have been stored (scope and purpose).

Furthermore, you have the right to have such data deleted or amended. Please contact our Customer Service in this instance.

If you have registered with us, you can review your order status under "Customer Area" by going to the sub-item "My Orders". Each time the status of your order changes, you will receive an automated e-mail notification from us.

Should you have queries, our Customer Service department will be happy to assist you.

If you have forgotten your password, please click on the "Have you forgotten your password?" link on the login page and enter your e-mail address. We will then send you instructions on how to change your password.

Should you have queries, our Customer Service department will be happy to assist you.

Yes. The minimum order quantity may vary depending on the product. You will find the exact minimum order quantity for your chosen product on the product details page above the stock and despatch information.

If you wish to change or cancel your order, please get in touch with our Customer Service.

No. You can make a purchase in our shop as a guest, too. If you order as a guest, your details are not stored, since no customer account is created for you. If you would like to register for your next order, you can do this using the same e-mail address. Of course, you can also place multiple orders as a visitor.

To order as a visitor: Finish shopping and proceed to checkout. You then have the option to register or to order as a visitor.

Registered customers have the advantage of being able to review the status of their orders whenever they wish.

Should you have queries, our Customer Service department will be happy to assist you.

We have introduced tiered pricing for many fabrics. You will find the tiered prices on the product detail page under the price per metre.

Should you wish to order larger quantities of an item, please contact our Customer Service department.

Yes. We have created "My fabric table" for you for this purpose. You can gather together and store your favourite fabrics and sewing accessories here. You can arrange the pictures in the unique Fabric Counter view, for instance according to projects, or you can combine colours or simply place your items directly from the Fabric Counter into your shopping basket. You can also zoom in and zoom out of pictures and copy them virtually at your will.

Watched items are stored on an ongoing basis for registered customers, and for guests for a period of only 30 days.

As a registered customer, you can change your user data under "Customer Data" in the customer area.

To delete your customer account, please contact our Customer Service department. uses cookies to guarantee the best possible service for you. By continuing to use the website, you are consenting to the use of cookies.