General terms and conditions

1. Scope

The following General Terms and Conditions (GTC) apply to all orders placed via our online shop by consumers and traders.

"Consumer" means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession; "trader" means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

For traders the following applies: If the trader uses conflicting or supplementary General Terms and Conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to them.

2. Contractual partner, formation of contract, options for corrections

The contract is concluded with fabfab GmbH .

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the products contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The language(s) available for concluding the contract: English

We save the text of the contract and forward the order data and our General Terms to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.

4. Subject of contract

4.1 Product description

Reference is made to the validity of the respective product description as an integral part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. Please contact us if you have any uncertainties:

Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and actual product colours are possible.

5. Delivery conditions

Delivery options

We ship the products to the delivery address specified in the order process.

We only dispatch goods en route; pick up by the customer is not possible.

Orders of piece goods between 0.5 and 5 metres long will be sent as a single length. We may divide orders of fabric measuring in excess of 5 metres into shorter lengths.

6. Payment

The following payment methods are basically available in our online shop.

Credit Card
You provide your credit card details during the ordering process. Your card will be charged immediately after placing your order.

PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal after placing the order. You will receive further instructions during the ordering process.

PayPal may offer registered PayPal customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information on this in your PayPal account.

Google Pay
In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you have to be registered with the service provider Google, must have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out directly after submission of your order. Further information can be found during the ordering process.

Apple Pay
In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is processed immediately after placing the order. You will receive further information in the ordering process.

7. Right to cancel

Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel. Traders are not granted any voluntary right to cancel.

8. Warranty and guarantees

8.1 Liability for defects

We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product or on distinct information pages in the online shop, if applicable.

8.2 Voluntary guarantees and customer service

Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.

Customer service: You can contact our customer service for questions, complaints and objections from Monday to Friday by e-mail at support@myfabrics.co.uk.

9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
• insofar as the scope of application of the Consumer Rights Act 2015 is open
• in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

For breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with, due to slight negligence by us, our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be anticipated.
Ceteris paribus, claims for compensation for damages are excluded.

10. Accessibility

10.1 Self-Declared Accessibility Statement

We appreciate your interest in the accessibility of our online presence.

10.2 Our Commitment to Inclusion – Self-Declared Implementation of Accessibility

Our company is not legally required to provide an accessibility statement. However, we are committed to ensuring that everyone can use our online shop without barriers. We fully embrace our responsibility to meet accessibility standards and continuously work towards making our offerings accessible to all. Accessibility is a central part of our commitment to actively promote inclusion and create a shopping experience that is truly for everyone.

This Accessibility Statement applies to: https://www.myfabrics.co.uk/

10.3 General Description of the Service

Through our online presence, we provide you with access to our online shop. This is an electronic service in line with the legal requirements.

In our online shop, you can:

  • purchase goods.
  • purchase digital content. Digital content is a resource provided online. Unlike purchasing physical products, you do not receive a tangible item but rather the right to use the content. The specific terms are outlined in the Terms and Conditions and/or the respective product page.

10.4 Descriptions and Explanations Necessary to Understand the Provision of the Service

On the product pages, you can initially add our products to the shopping cart without obligation. You can modify your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The available payment methods are listed during the checkout process.

10.5 Description of Compliance with Accessibility Requirements

10.5.1 Application of Harmonized Standards and Technical Specifications

Our online presence complies:

  • partially with the European Harmonized Standard EN 301 549 ("Accessibility requirements for ICT products and services").
  • partially with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

The WCAG are international accessibility standards developed by the W3C to ensure inclusive digital experiences for all users.

10.5.2 Supportive Measures

Our website incorporates the following supportive measures to improve accessibility:

  • Integration of all central page elements in ARIA landmarks
  • Use of autocomplete attributes for form fields
  • Display of all mandatory information in text form
  • Use of meaningful and comprehensible headings, labels, and form explanations
  • Customizable character and line spacing as well as text sizes without content loss
  • Provision of alternative displays for non-textual content
  • Browser-independent, multisensory-perceivable, operable, and understandable mandatory information and payment functions
  • Clear-text error messages for incorrect inputs
  • Textual labeling of required fields
  • Keyboard operability and screen-reader compatibility for all interactive shop elements
  • Visible focus indicator for all interactive elements
  • Ensured readability and usability at up to 200% zoom
  • No automatic content updates without user control
  • Accessibility on mobile devices (touch operation, responsive layout, mobile navigation)

10.6 Contact Information – Report an Accessibility Issue

Have you noticed any accessibility issues? Please feel free to contact us.

You can reach us via post or feedback form:

fabfab GmbH
Osterbrooksweg 35
22869 Schenefeld
Germany

Feedback form: https://support.thecreativeclub.com/hc/en-gb/requests/new

11. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.

Important Notice: The European Online Dispute Resolution Platform (ODR platform) will be permanently discontinued as of 20 July 2025. Accordingly, the submission of complaints to the ODR platform will cease on 20 March 2025. We are neither obligated nor willing to participate in dispute settlement proceedings before a dispute resolution body.

12. Final provisions

If you are a trader, German law applies, to the exclusion of the UN Sales Convention.

If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.

Should individual clauses of these GTC be wholly or partially unenforceable, the remainder of the contract shall remain valid. If individual clauses are invalid or unenforceable, the content of the contract shall be governed by the statutory provisions.